Plane Pal Europe

Refund Policy

EXCHANGES + RETURNS

Subject to the rights granted to you by statutory consumer protection legislation PLANE PAL does not offer refunds or exchanges for change of mind.

In the unlikely event that there is a fault with your purchase PLANE PAL will replace the product. Please email eu@planepal.com within 14 days of purchase to report a fault and arrange the return of the faulty item and delivery of a replacement.

Under no circumstances will PLANE PAL be liable or issue a refund if the product is not delivered in time for travel. Please allow ample time for delivery. The time frames quoted on this site are a guide only and can be affected by many factors.

In the event of a refund Plane Pal will only refund the amount relating to the product. No refund on shipping will be issued.