FAQ Plane Pal


Which airlines accept Plane Pal?

The following is a list of airlines customer service centers have stated they allow Plane Pal, please note that the policy can change at any time. We always recommend you contact your airline prior to flying.

Aegean Airlines, Air Asia, Air Europa, Air Vanuatu, Alaska Airlines, Alliance Airlines, American Airlines, Austrian Airlines, British Airways, Cathay Dragon, Cathay Pacific, Cebu Pacific, China Eastern, China Southern, Delta Air Lines, Easy Jet, Etihad Airways, Finnair, FlyBe, Garuda Indonesia, Iberian Airlines, Iceland Air, Japan Airlines, Jet2, KLM Royal Dutch Airlines, Lufthansa, Norwegian Air, Oman Air, Philippine Airlines, Royal Jordanian Airlines, Scandinavian Airlines, Scoot, Silk Air, Singapore Airlines, Swiss Air, Thompson Air, Vietnam Airlines, Virgin (America), Virgin Australia, WestJet

Where do you ship to in Europe?

We currently ship to Andorra, Austria, Belgium, Bulgaria, France, Germany, Greece, Italy, Vatican City, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Denmark, Finland, Greenland, Norway, Switzerland, Iceland, Liechtenstein, Gibraltar, Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.

Is Plane Pal safe for flying?

The product has been officially assessed by a CASA certified aviation engineer and deemed safe. You can read the full report here. 

What are the dimensions and how much does it weigh?

Inflated, the Plane Pal measures: 57cm x 47cm x 37cm and weighs 900 grams (0.9 kg). A deflated Plane Pal stowed in the Plane Pal travel bag measures approx. 40cm x 16cm x 10cm. The hand pump measures 24cm x 16cm x 14cm and weighs 350 grams (0.35 kg) and can also be stowed in the travel bag. The Plane Pal, pump and travel bag weigh 1.3 kgs when packaged together.

What is the maximum weight capacity?

Maximum weight capacity is 90 kg.

Is Plane Pal allowed on all airlines?

During take of and landing Plane Pal must be stored and you are entitled to use an inflated cushion during the remainder of the flight. We recommend using Plane Pal in the Window seat or in the centre seat of the middle row of seats so as to not block another passenger. Singapore Airlines and a growing list of others, have expressly approved the use of inflatable travel beds for kids. We highly recommend contacting your airline carrier prior to purchasing to ensure they will allow use. Although we do find that depending on who you speak to the answer can change back and forth during one phone call! We do not accept returns for refusal of use. Please read our testimonials and view our Instagram to see which airlines customers have successfully flown using with Plane Pal. Remember that Plane Pal is designed for all forms of travel including rail, buses and cars.

Who can use a Plane Pal?

Plane pal was designed with children between 2-8 years old in mind, as they can utilise the product to its full potential and extend their legs or lay flat. Adults tend to only be able to sit cross legged or with their legs set to one side. For many adults just being able to raise their legs helps them to travel more comfortably.

Can an infant (child under 2 years) use a Plane Pal

If you choose to purchase a seat for your infant or are lucky enough to have a spare seat allocated to you on your flight then Plane Pal can most certainly be used. Plane Pal is highly effective for infants and toddlers if used correctly. It is important to closely monitor your toddler to ensure they do not roll off the seat or Plane Pal. It is vital that their seat belt remains fastened at all times to avoid injury.

I have 2 or more kids, how many Plan Pals should I buy?

A Plane Pal FULL KIT comes with a carry bag and pump for in air inflation. For relaxed traveling, we recommend 1 Plane Pal per child.

How do I inflate my Plane Pal?

Plane Pal comes with a pump for inflation. It can also be inflated manually by simply blowing it up. Click HERE to get to the instruction page for full details. PLEASE NOTE: You may need to top up your Plane Pal during the flight. This is due to changing air pressure at different altitudes impacting the air inside your Plane Pal. Plane Pal is made to withstand expanding air pressure, however, contraction can occur and require a small amount of additional inflation.

How long does it take to inflate & deflate?

Inflation takes around 1 - 2 minutes and deflation about approximately 3 seconds.

Can I inflate my Plane Pal without the pump?

Yes, you can manually inflate your Plane Pal by simply blowing it up. This may help those families trying to minimise bulk when packing. It depends on how much ‘puff’ you’ve got.

I want to return my Plane Pal, what is your refund Policy??

You can read our full returns policy here.

How long does it take for my Plane Pal to arrive?

Plane Pal aims to dispatch within 1-3 business days, However, you can select either standard or priority shipping at the checkout. 

We will send an update to your email as soon as it is dispatched. Standard Shipping will take around 3-7 working days, and express generally arrives 1 day after posting. We take no responsibility for "returns to sender" for non-collection or incorrect address. Cost of re-sending will be the customer's responsibility.

My Plane Pal hasn't arrived, what should I do?

Please use the link in your order confirmation email and use your tracking number to check your parcels location before you contact us. Once we have dispatched your items and have sent you a email update, there is little we can do to affect the delivery. If you have not received your parcel and are still having problems please email eu@planepal.com

How do I look after my Plane Pal?

Plane Pal should be stored in a cool dry place when not jet-setting around the world. If your Plane Pal gets dirty simply wipe it down with warm water, a mild soap and washcloth. Plane Pal cannot be put in a washing machine and should not be submerged in water. Ensure your Plane Pal is not jumped on, exposed to heat or sharp objects and it should have a long and happy life. Each time you prepare to travel you should inspect your Plane Pal and practice inflation to ensure it is in good condition and has not been damaged in transit or storage.

Will Plane Pal fit all plane seats? Will it sit flush with the seat?

Plane Pal is designed to fit most economy airlines and most standard, bus and train seats. Plane Pal is designed so that it has 3 sizes. It can be used upright or upside down to fit the space between your child’s seat and the seat in front. In most cases it will sit flush with your child's seat. By inflating Plane Pal in position you can adjust the level of inflation to ensure a snug fit that is level with the seat. PLANE PAL CAN BE USED IN BULK HEAD OR BASSINET ROWS, SIMPLY TURN IT LENGTHWAYS. FOR EXTRA LARGE AREAS YOU MAY BE ABLE TO USE 2 PLANE PALS. SEE INSTAGRAM FOR EXAMPLES.

International Shipping Terms & Conditions

Plane Pal EU ships from Stockholm Sweden - Items in your order that are designated for shipment to countries outside of the European Union such as Switzerland & Norway may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. With respect to each item for which Import Fees have been calculated, you authorize Plane Pal's to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item. If you refuse a shipment from Plane Pal, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Plane Pal Europe. Please email your shipping and handling questions or comments to eu@planepal.com

DISCLAIMER

Please note the information contained on the Plane Pal website is for general information purposes only. Whilst care is taken to ensure the accuracy and validity of all information presented, we make no representations or warranties of any kind, express or implied about the completeness, accuracy, suitability or reliability in regards to our website or products and services contained therein.